Type this brand’s name into a search bar and the suggestions finish the sentence for you: complaints, lawsuit, refund. Most pages that rank for those words are either rage-bait or thinly disguised ads for a competitor. This one is neither — we don’t sell you an alternative in this article’s verdict, and every number below has a source and a date.

The honest question isn’t “are there complaints?” — every consumer brand at TV-advertising scale has them. The question is where they cluster, because the cluster tells you what to protect yourself against before you buy.

The numbers, as of July 15, 2026

Balance of Nature — feedback record · checked July 15, 2026
BBB complaints, last 3 years102 closed
BBB complaints, last 12 months5 closed
BBB accreditationNot accredited
Reviews on the company’s own product page2,621 · 71% five-star
Class-action settlement (marketing claims)$9.95M — claims closed March 11, 2026

Note the drop-off: 102 complaints over three years, but only 5 in the last twelve months. The heaviest complaint years overlap with the period around the 2023 consent decrees and sales pause — worth knowing whichever way you read it.

The four themes, ranked by recurrence

01Subscription billing. The most common thread: charges that continued after a cancellation request, or renewal charges at a different amount than the customer expected. One November 2025 complainant described accepting a discount offer and then being billed the regular subscription price instead.
02Cancellation friction. Multiple complainants describe requesting cancellation more than once before it took effect. Our cancellation guide exists because of this theme: written confirmation is your protection.
03Refund delays and denials. Promised refunds that hadn’t arrived after repeated follow-up, and refund requests denied on technicalities. The guarantee’s actual terms are narrow — subscribers only, most recent order, 30 days from delivery — and several complaints trace to customers assuming broader coverage.
04Customer-service responsiveness. Unanswered calls and voicemails, slow follow-up. A smaller share of complaints concern the product itself — taste, smell, or not noticing effects.

See the pattern? Three of the four themes are about the billing system, not the capsules. That matches what we found scoring the product: the formula is real freeze-dried produce; the problems live in what the label doesn’t say and what the subscription does. It’s also why “is it a scam?” is the wrong question — the company ships a real product and closed every complaint on the record. The right question is whether you want to manage a subscription with this track record for $840–$1,095 a year.

The context a fair reading requires

Complaint records over-represent unhappy customers — nobody files a BBB case to say the capsules arrived on time. Against 102 complaints, the company’s own product page shows 2,621 reviews at 71% five-star (checked July 15, 2026; displayed by the company, so weigh accordingly). Both things are true at once: most customers don’t complain, and the ones who do describe the same four problems again and again. We treat complaint themes as experience reports, not evidence — they tell you where friction lives, not whether the product works. For what the product actually contains and whether it’s worth the price, that’s our scored review and the evidence analysis.

One more layer belongs in any honest complaints article: the formal record. Customer complaints are individually unverified; the 2019 FDA warning letter, the 2023 federal consent decrees and the $9.95M settlement are court and agency documents. When the informal record and the formal record point the same direction — marketing promising more than the label supports — the agreement itself is information.

If you buy anyway: three protections

None of this has to be disqualifying — some people love this product. If you buy: screenshot the offer at checkout (price, terms, guarantee wording); diarize day 25 after delivery, so the 30-day refund window can’t lapse while you’re deciding; and know the exit before you enter — the cancellation paths, documented.

Frequently asked questions

What are the most common complaints?

Subscription billing, cancellation difficulty, refund delays or denials, and customer-service responsiveness — in that rough order across the BBB record. Product-effect complaints are a smaller share.

Is Balance of Nature BBB accredited?

No. As of July 15, 2026: not accredited, 102 complaints closed in three years, 5 in the last twelve months.

Is it a scam?

No — it’s a real product from a real company that resolves its BBB complaints. The record shows friction, concentrated in billing and cancellation, plus a formal regulatory history about marketing claims. Those are different problems than fraud, and they call for different precautions.

Where do I complain if I have a problem?

Start with the company (1-800-246-8751 or support@balanceofnature.com) and put it in writing. Unresolved? The BBB accepts complaints online, and billing disputes can also go to your card issuer. If you used this product and want your experience on the record here, our review page accepts reader reports — positive or negative.

Sources

  1. Better Business Bureau — Balance of Nature profile and complaint record (volume, accreditation status, complaint themes and dates). Checked July 15, 2026. bbb.org
  2. Balance of Nature — Fruits & Veggies product page (2,621 reviews, 71% five-star, displayed by the company). Checked July 15, 2026.
  3. U.S. FDA — warning letter (August 2019) and consent decree announcement (November 16, 2023). fda.gov
  4. Morris v. Evig LLC — settlement record. See our settlement explainer for full citations.

Update history

Complaint themes are summarized from public records; individual complaints are the complainants’ own accounts and are not verified by us. Content is not medical or legal advice. Medical disclaimer.