If you searched your way here, you probably already know the awkward part: cancelling a Balance of Nature subscription has its own chapter in the company’s complaint record — continued charges and cancellation friction are two of the four recurring themes at the BBB. None of that means your cancellation will be difficult. It means it’s worth doing precisely, in writing, and with the checklist below.
The three cancellation paths
The five-minute checklist that prevents the next charge
First, check whether a shipment is already processing. Orders in the queue may ship — and bill — even after you cancel. Second, get the confirmation in writing: a confirmation email, or the name and date from your phone call. Third, cancel the Plus membership separately if you have it — the $24.99-per-year membership is billed independently of product subscriptions, and cancelling one does not touch the other. Fourth, decide about the refund now, not later: the window is 30 days from delivery and only covers your most recent order. Fifth, watch your next card statement. If a charge lands after cancellation, dispute it with the written confirmation in hand.
The refund, exactly as written
| Who is covered | Preferred Customers (subscribers) only — one-time purchasers are not |
|---|---|
| What is covered | The most recent order only |
| Window | Within 30 days of the delivery date |
| Return required? | No — customers may keep or share the product |
| Processing time | ~10–12 business days, to the original payment method |
| Earlier orders | Not eligible — no prorated or retroactive refunds |
That structure is worth reading twice, because it inverts what most shoppers assume: the subscription — the thing that generates the billing complaints — is also the only way to qualify for the money-back guarantee. If you bought one-time to be cautious, the guarantee doesn’t cover you at all.
Cancelling because of the price?
You’re not alone — cost is the most common reason cited in the feedback we’ve read. At $69.95–$89.99 a month, Balance of Nature runs $840 to $1,095 a year, and its label discloses no ingredient amounts to justify the premium. Before you re-subscribe to anything in this category, our alternatives roundup ranks the options by the checklist that actually matters: disclosed amounts, named testing standard, and honest cost per day — the cheapest fully disclosed option on that list runs $1.07 a day.
Frequently asked questions
How do I cancel my Balance of Nature subscription?
Online (My Account → manage the recurring order), by phone at 1-800-246-8751, or by email to support@balanceofnature.com. Get written confirmation whichever path you choose, and check whether a shipment is already processing.
Does Balance of Nature give refunds?
Preferred Customers only: most recent order, within 30 days of delivery, no return required, roughly 10–12 business days to process. One-time purchases aren’t covered.
Why was I charged after cancelling?
Usually one of two things: a shipment was already processing when you cancelled, or the separate Plus membership ($24.99/year) renewed. Continued charges are also a recurring BBB complaint theme — which is why written confirmation matters.
Is there a cancellation fee?
None documented. But enrollment fees already paid aren’t refunded, and the Plus membership keeps billing until cancelled on its own.
Sources
- Balance of Nature — help center, “Managing Your Orders” (online skip/cancel/restart via My Account). Checked July 15, 2026. balanceofnature.gorgias.help
- Balance of Nature — Terms of Service and support pages (phone-directed cancellation, money-back guarantee terms: Preferred Customers, most recent order, 30 days from delivery, 10–12 business days). Reviewed July 15, 2026.
- Better Business Bureau — Balance of Nature complaint record (billing and cancellation themes). Checked July 15, 2026. bbb.org
- The Ingredient Report — the full cost breakdown; the complaint record, analyzed.
Update history
- July 15, 2026 — Page first published. All policy facts checked this date. Next check: August 2026.
Content is for informational purposes only and is not legal or financial advice. Policies can change — verify current terms with the company before acting. Medical disclaimer.